Firmdale Hotels (Knightsbridge Hotel Luggage Porter)

Knightsbridge Hotel

The Knightsbridge Hotel is situated in Beaufort Gardens, a quiet tree lined street in the heart of Knightsbridge. Harrods, Harvey Nichols and the international designer stores of Sloane Street and Brompton Cross are all just minutes walk; as well as Hyde Park, the Victoria & Albert, Natural History and Science Museum's. There are 44 light and bright, individually designed bedrooms and suites as well as two sumptuous drawing rooms for guests to relax and entertain. The hotel provides all the facilities expected by today's sophisticated traveller including 24 hour room service, valet and concierge. Each room is equipped with the business person in mind including two line telephones, voice mail, cellular telephone, modem and fax points, high speed internet access, desk and personal safe. Bathrooms are beautifully designed in solid granite and oak.

About the Job

We are looking for a Luggage Porter to join our Front Office team.

The successful candidate must have:

Previous experience within the same role in a quality hotel
Excellent knowledge of London
A driving licence (preferred but not essential)
Excellent communication skills both verbal and written
Outstanding customer service skills

Salary: ?12,500 (per year)

Hours: 40 per week (four days on and four days off)

The behaviours we value at Firmdale are;

Positive can do attitude, Enthusiastic and passionate, Consistently professional, Friendly and Attentive, Interested and Driven and Genuine/Loyal/Honest

The behaviours our managers will demonstrate are;

Genuine care for their people, Customer focused, Involve people and Empower, Show consistent appreciation, Show real trust, Listen and Act, Give clear expectations, Encourage teamwork, Driven/Passionate and Ensure work is fun

Benefits for working for Firmdale;

Extensive training and development opportunities, Career planning and progression, Competitive salaries, Uniforms, Free Dry Cleaning for uniforms and Meals on duty
Incremental Holiday starting at 20 and going up a day each year to 25 days.

Incentive Schemes

Departmental Incentive Schemes, Recruitment Incentive Scheme and Employee of the month/year awards